Senior Systems Engineer - R&D Business Systems

About this role

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re looking for a Senior Systems Engineer, R&D Business Systems who will play a key role in maintaining, evolving, and scaling our internal R&D systems ecosystem, including Jira and related Atlassian products, knowledge management platforms, operational tooling, integrations, and business process automations.

As part of our R&D Business Systems team, you will be responsible for providing day-to-day support for our Jira environment, its integrations and automations, while also driving enterprise-level projects involving workflow design, systems integration, operational tooling, migrations, and process improvements across the broader R&D systems landscape.

You will also have the opportunity to work beyond Jira and support platforms such as Notion, Incident Management systems, Zendesk, and other engineering and operational systems. The ideal candidate is comfortable operating across systems administration, automation engineering, integrations, operational support, and platform optimization.

You will be able to offer up your technical expertise to identify, analyze, and develop solutions to complex business problems. You will play a key role in the maintenance, configuration, governance, reliability, and optimization across the systems you support. Our ideal candidate will possess in-depth knowledge of Jira administration and governance best practices, while also demonstrating the ability and desire to support and evolve a broader ecosystem of internal operational tools and automations.

This is a full-time position based out of our Novi Sad office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You’ll Use

Jira (including ScriptRunner, Automations, Webhooks, Rich Filters, Forms), Notion, Zendesk, Slack, Incident Management systems, GitHub, and related operational and workflow tooling are examples of systems/technologies that you may encounter day to day. Experience with Infrastructure-as-Code tooling such as Terraform is a plus.

An ideal candidate will be willing to explore, support, and become the local expert in new systems and operational tooling as our environment evolves.

What You’ll Do

• Lead the configuration, customization, automation, and operational support of Jira and related R&D systems in alignment with business processes, operational requirements, governance standards, and Fivetran’s Feature Development Lifecycle.

• Design and implement scalable automations, integrations, workflows, and operational processes across systems such as Jira, Notion, Zendesk, Incident Management systems, GitHub, and other internal tooling platforms.

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