Senior Manager, Inventory Control and Quality Assurance

About this role

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.

● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.

● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.

● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.

● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.

● Own it: We take ownership of our work, our mistakes, and our successes.

● People make ShipMonk: We believe in our team and invest in our people.

● Change the score: We challenge the status quo, constantly innovating and improving.

● Get sh*t done: We're a fast-paced, high-growth company that values action and results.

We are seeking a highly skilled and experienced Senior Manger to join the Inventory Control & Quality Assurance (ICQA) team at ShipMonk. As a member of the ICQA team, this role will be responsible for ensuring best-in-class levels of inventory control and operational quality across multiple ShipMonk fulfillment centers, ensuring data accuracy, process execution, and driving continuous improvement through hands-on participation in operations and generating actionable insights.

What you’ll do:

• Partner with local operations and Inventory Control leadership to drive best in class Inventory Control & Quality Assurance results, with multi-site responsibility.

• Develop and implement inventory control strategies and processes to maintain optimal levels of inventory accuracy, process quality, and operational execution.

• Analyze inventory/quality data and performance trends to identify areas for process- and/or execution-based improvement, driving through to the delivery of sustained performance and potential cost savings.

• Design and generate new inventory control processes, reports, dashboards and metrics to provide insights into stock levels, trends and performance.

• Utilize inventory management systems and technology to streamline processes and improve both data accuracy and quality.

• Lead and support continuous improvement initiatives to enhance inventory management processes and optimize warehouse operations, both on-site and virtually across multiple locations.

What you’ll need:

• Bachelor's degree in supply chain management, industrial engineering, or a related field pre