Sales Compensation Manager
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About this role
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
PolyAI is hiring a Sales Compensation Manager to own the design and administration of incentive plans across our go-to-market organization. This is a highly visible role responsible for ensuring that compensation programs are motivating, competitive, and aligned with company strategy.
This is a hands-on role covering all commission-bearing functions: Account Executives, BDRs, Sales Engineers, Marketing, Post-Sales, and more. You’ll manage everything from annual plan design to monthly administration and SPIFF programs, ensuring accuracy, transparency, and trust in the process.
You will report to the VP of GTM Operations.
What You'll Do
• Lead the annual sales compensation design process across all commission-bearing roles (AEs, AMs, BDRs, SEs, Marketing, Channel, etc.).
• Administer monthly/quarterly comp plans and payouts with accuracy and transparency.
• Own SPIFFs and short-term incentive programs, from design to rollout.
• Collaborate with Finance, People, and GTM leadership on planning cycles, quota setting, and modeling.
• Provide reporting and analytics on attainment, plan effectiveness, and ROI.
• Maintain clear compensation policies and documentation (ramp, proration, clawbacks, exceptions, etc.).
• Evaluate and improve sales compensation tools and processes to support scale
• Partner with Sales leadership and Finance on non-standard deal structuring and commercial policy
Who You Are
• 5+ years of experience in global sales compensation operations, ideally in a high-growth or enterprise SaaS environment.
• Strong track record in designing and administering incentive compensation plans across multiple GTM functions (Sales, SDR, Post-Sales).
• Skilled in analytics and financial modeling, with the ability to translate complex data into clear, actionable insights.
• Hands-on
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