Principal Industry Strategist (Property & Casualty)

About this role

Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you.

As we continue to grow, we’re looking for a Principal, Industry Strategist to lead Hi Marley in developing innovative communication solutions for P&C insurance. You’ll bring expertise in either Customer Service (e.g., Policy, Billing, etc.) or Sales & Distribution, specifically related to operations, strategy, and metrics, as well as a deep understanding of the customer and employee challenges that are ripe for improvement. You’ll use that expertise to break down communication siloes in insurance, supporting an end-to-end communication experience that deepens the relationship with the customer over time.

This role serves as both an internal and external industry authority—leading discovery with our customers, identifying high-value problems worth solving, shaping product direction, and driving thought leadership that positions Hi Marley at the forefront of P&C innovation. The Industry Strategist informs strategic decision-making through market insight, competitive intelligence, and structured evaluation of opportunities. The ideal candidate brings a strong blend of customer empathy, industry fluency, and analytical rigor to influence Hi Marley’s roadmap, accelerate strategic account impact, and elevate our industry relevance<span data-ccp