Peer Mentor - Remote (CST)

About this role

About Equip Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health. Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equipsters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice , we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families. About the Role The Peer Mentor is an integral member of a patient’s multidisciplinary care team. The role of the Recovery Coach is to ensure patients successfully integrate into Equip treatment by adhering to their care plans and fully engaging in treatment. This goal is achieved through proactively identifying and addressing barriers to treatment, identifying opportunities to personalize Equip’s programming to address patient needs, and providing key skills and tools for recovery. The Peer Mentor is accountable for balancing patient engagement in treatment and adherence to the care plan with patient satisfaction. The Peer Mentor is comfortable with, and passionate about, sharing their lived experience with eating disorder recovery with individuals currently in the process of treatment and recovery. The Peer Mentor is motivated by the ultimate goal of providing patients with access to the tools and services they need to achieve meaningful, lasting recovery. Responsibilities Provide skills-based individual and group sessions to patients and caregivers in treatment at Equip. Implement motivational strategies with patients and caregivers to engage with their care plans, including monitoring adherence to care plans and completion of program elements. Participate in multidisciplinary treatment team huddles to support patient progress in treatment. Actively listen and guide patients and caregivers to anticipate challenges and engage in coping-ahead strategies. Maintain an availability calendar allowing patients and caregivers to schedule appointments. Conduct proactive outreach (phone calls/messaging), missed appointment recovery, reminders, tracking, and support to ensure full engagement with the care plan. Engage in problem-solving to ensure care plan adherence, including identifying and providing tangible solutions to roadblocks to treatment adherence. Ensure personalization of care plans by making program recommendations and coordinating services to ensure patient needs are met - examples include, but are not limited to, booking additional care team member sessions and registering for groups; providing meal support sessions; and referring personalized resources to support the patient and their supports (for adult patients only, if applicable) . Build a relationship of respect and trust with patients. Complete timely documentation of caregiver and patient interactions in compliance with Equip policies. Attend and participate in internal meetings as well as initial and ongoing training as assigned. Perform other duties as assigned. Qualifications Lived experience with eating disorder recovery with ability to identify as being in a solid space of recovery. 2+ years of experience working directly with patients in a setting that utilizes protocolized care – including, but not limited to, coaching, case management, mentorship, social work, or milieu therapy. Proven comfort working within structured care models or evidence-based protocols (e.g., following specific clinical guidelines, behavior change frameworks, or care plans). Proven ability to balance structured protocols with personalization, meeting patients where they are while keeping them on track with their care goals. A proven track record of taking accountability for patient care plans, using evidence-based frameworks to keep patients on track and meet clinical milestones. Experience guiding patients and families in achievement of treatment goals while identifying barriers and problem-solving to alleviate. Ability to connect with a range of diverse people with varying lived experiences. Passion for evidence-based care and ability to learn, practice, and develop new coaching skills. Strong oral and written communication skills with the ability to build effective, professional, and collaborative relationships both internally and externally. Strong organizational and time management skills with a proven