Onboarding Specialist - Austin (hybrid)

About this role

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

We're looking for an Onboarding Specialist to join our growing Client Success team. Do you love helping others succeed? Are you hyper-organized, project-oriented, and energized by juggling multiple priorities at once? If so, we'd love to speak with you.

As an Onboarding Specialist, you'll guide the build-out and design of award-winning websites for the world's top luxury real estate professionals. You'll immediately build relationships with your clients, understand their business and vision, and translate that into action. As their primary point of contact through the first 2–4 weeks with LP, you are both a brand ambassador and a project manager — delivering a beautiful product with white-glove service all the way to launch.

Essential functions of the role include:

Managing a book of up to 60 active clients simultaneously from kickoff through website launch

Running 3–4 client Zoom calls per day (45–60 minutes each) to gather input, set expectations, and move projects forward

Translating client vision into actionable steps for internal teams, ensuring accuracy and quality

Monitoring project timelines and proactively addressing delays or blockers before they impact the client

Maintaining high CSAT scores and a target of 3–5 Google Reviews per quarter

Hitting a target of 15 website launches per month

Coordinating closely with the Product Fulfillment Team to build and connect IDX feeds

Documenting client interactions and task management in Salesforce

Contributing to process improvements, new product rollouts, and team training/mentorship initiatives

You're gifted at:

Understanding what great design looks like and articulating the details clearly to clients

Anticipating client needs and translating their vision into concrete next steps

Keeping yourself and your clients organized across a high-volume workload

Staying composed when things get complex — you don't rattle easily

Learning new tools and technologies quickly — you don't wait to be taught

Communicating technical complexity to non-technical clients with patience and clarity

Being a team player who helps others without being asked

You have:

0–2 years of experience in software implementation, media agency work, or creative/client operations

Experience coordinating client calls, meetings, and projects in a fast-paced environment

A strong sense of empathy for clients and a high bar for the experience you deliver

The ability to think on your feet and find solutions when things don't go as planned

A can-do attitude and consistently positive energy

Familiarity with platforms like Squarespace, Shopify, or WordPress is a plus

An interest in luxury real estate (a genuine passion is even better)