Manager, Client Services

About this role

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

At Roku, we like to say that there are no bystanders, and that is as true in the advertising team as it is in any other facet of the company. We work together to ensure our clients understand this new world of advertising, that they are making the best possible decisions to support their own goals, and drive advertiser interest and engagement across the board. The Client Services team is responsible for managing and growing Roku's partnerships with Advertisers and ultimately enabling our clients to reach their business objectives.

About the role

The Manager, Client Services, Advertising, is a key leadership role responsible for managing the strategic account management function for our Media & Entertainment portfolio. This role focuses on the direct development and coaching of Account Managers to ensure the delivery of exceptional advertising solutions and drive client success. The ideal candidate will have hands-on experience in cultivating relationships with performance-minded Media & Entertainment partners and will work closely with their team to execute high-impact & programmatic campaigns.

What you'll be doing

Account Manager Development & Coaching:

• Provide direct coaching and mentorship to Account Managers, focusing on skill development, career growth, and performance improvement, identifying individual skill gaps and creating personalized development plans.

• Conduct regular 1:1s with Account Managers to provide feedback, set individual goals, and support professional development.

• Train Account Managers on best practices in client relationship management, campaign strategy, and performance optimization.

• Empower Account Managers to independently manage client relationships and make strategic decisions.

Client Relationship Management:

• Partner with Account Managers to serve as a key point of contact for assigned clients, building and maintaining strong relationships across client direct and agency teams.

• Support Account Managers in executing performance advertising solutions that meet client objectives and exceed KPIs.

• Guide the team in conducting regular business reviews with clients to assess performance, identify opportunities, and address any issues.

• Work alongside Account Managers to drive incremental revenue, upselling opportunities, and revenue retention.

Operational Excellence:

• Oversee the day-to-day operational aspects of account management, ensuring efficient processes and resource allocation for your team of Account Managers.

• Monitor individual Account Manager performance metrics and reporting to track growth and development.

• Support continuous improvement initiatives to enhance service delivery and operational efficiency.

• Collaborate with cross-functional teams to ensure seamless campaign execution.

We're excited if you have

• Minimum of 5-7 years of experience in account management within the advertising media industry.

• Background working with Media & Entertainment or Theatrical clients.

• Experience in managed service type transactions, bonus if that includes knowledge of programmatic, (DSPs, SSPs, DMPs, and ad exchanges)

• Proven track record of coaching and developing Account Managers and delivering strong results in a fast-paced environment.

• Strong people development skills with the ability to motivate and grow individual contributors.

• Excellent communication, coaching, and interpersonal skills.

• Hands-on approach with a customer-centric mindset and focus on driving business growth through team development.

• Ability to work collaboratively across department