Legal Operations Manager

About this role

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

We are seeking a strategic and execution-oriented Legal Operations Manager to transform how our Legal team operates. This is a high-impact, cross-functional role where you will own the full operational lifecycle of the department — from identifying inefficiencies to implementing the tools and workflows that solve them. You will be a force multiplier for our attorneys, enabling them to focus on high-value legal work while you ensure the department runs like a well-oiled machine.

The ideal candidate is someone who thinks in systems, thrives in ambiguity, communicates crisply with both legal and non-legal stakeholders, and has a track record of delivering measurable operational improvements in a legal or professional services environment. This role will report directly to the Senior Corporate Counsel.

What you'll do

• In partnership with other teams, own the legal tech stack: evaluate, select, implement, and manage software and AI-powered tools to improve the performance and efficiency of the team

• Partner with IT and procurement to ensure tools are properly integrated, adopted, and continuously optimized

• Build and maintain dashboards and reporting infrastructure to give leadership visibility into department performance

• Map and audit current legal workflows to identify bottlenecks, redundancies, and improvement opportunities

• Design and implement scalable processes for high-volume legal work

• Develop and maintain standard operating procedures, playbooks, and self-service resources for internal clients

• Manage relationships with outside counsel and legal vendors, including rate negotiations, matter budgeting, and invoice review

• Implement and enforce billing guidelines; analyze outside counsel spend and identify cost savings

• Manage legal billing and e-billing software and matter management systems

• Build and maintain legal department KPIs, scorecards, and operational reporting

• Support annual budgeting, forecasting, and financial reporting for the legal department

• Drive special projects and cross-functional initiatives

• Build and curate a legal knowledge management system (templates, precedents, FAQs, training materials)

• Deliver training sessions to legal and non-legal stakeholders on processes, tools, and self-service resources

• Create onboarding programs for new legal team members

• Oversee and optimize compliance with multiple government relations regulatory requirements, including tracking and filing of required lobbying and political giving disclosures

• Support board and stockholder administration as needed, including maintaining the action tracker, filing consents, minutes, and meeting materials, and coordinating upcoming approvals

• Manage annual renewal of foreign qualifications across all registered jurisdictions, tracking deadlines and filing requirements to ensure timely compliance

• Support administration of company's equity plans, including processing award releases, maintaining cap table records, coordinating quarterly grant cycles, and ensuring compliance with applicable securities and tax requirements

What you have

• 5+ years of experience in legal operations, law firm management, management consulting, or a closely related field

• Deep familiarity with legal technology (CLM platforms, matter management systems, e-billing tools, contract repositories)

• Demonstrated experience leading process improvement initiatives from diagnosis through implementation

• Strong analytical skills

• Exceptional project management skills with the ability to manage multiple workstreams simultaneously

• Outstanding written and verbal communication skills; ability to present complex topics clearly to executives

• Collaborative approach, and proven ability to build trust with attorneys and business stakeholders

• Experience at a high-growth technology company

• Familiarity with AI tools being applied in a legal context

• Familiarity with data privacy and information governance

• CLOC or PMP certification

Perks

• Equity stake

• Discretionary annual bonus

• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely

• A WFH stipend to support your home office setup

• Unlimited PTO

• Eligible for the SG discretionary annual bonus based on individual and company performance

• Up to 16 weeks of fully-paid family leave

• 401(k) matchin