IT Support Specialist
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About this role
Who we are
Helsing develops artificial intelligence-enabled capabilities to protect and defend democracies. We are growing our US operations, cultivating an ambitious and committed team of mission-driven professionals to apply their skills to solve challenging problems.
The role
As we scale our US team in Washington, D.C., we are looking for an IT Support Specialist to ensure our daily operations run seamlessly. In this role, you will be the face of IT for our growing office—supporting our team directly so they can focus on delivering critical capabilities without technical friction.
This is not a passive or hands-off oversight role; we are looking for a true "do-er" who thrives on solving real-world problems in real time. You are highly proactive, deeply self-motivated, and take immense pride in owning the technology footprint of our office. Because we are scaling rapidly, this position offers significant room for professional growth as you help shape and expand our local IT infrastructure over time.
The day-to-day
• User-Facing Support: Provide direct, hands-on IT support to our D.C. team, serving as the first point of contact for service desk requests and technical troubleshooting.
• Device Management: Manage the lifecycle of our hardware fleet, including deploying, configuring, and maintaining Windows and macOS laptops and peripherals.
• Office Infrastructure: Maintain and optimize standard office technology setups, including conference room, AV equipment, network printers, and localized connectivity.
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