Human Resources Business Partner - Retail Operations

About this role

Position: Human Resources Business Partner - Retail Operations

Location: California

Department: Human Resources

Salary: $115,000 - $130,000

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Opportunity Overview:

POP MART is looking for an experienced Retail HR Business Partner to support our rapidly growing retail organization across the West Coast and select U.S. markets. This role will serve as a key HR partner to field leadership, providing hands-on support across employee relations, performance management, talent development, compliance, compensation, engagement, retention, and organizational effectiveness.

As POP MART continues to expand its U.S. footprint, this person will play an important role in helping us scale our people practices alongside the business. We’re looking for someone who understands the realities of multi-unit retail, can build strong relationships with District and Store Managers, and is equally comfortable coaching leaders through complex people challenges and helping build processes where structure is still evolving.

This is an opportunity for a seasoned field HR leader who enjoys being close to the business and wants to make a visible impact within a fast-growing global organization. The right person will bring strong retail instincts, sound judgment, a builder mindset, and the ability to navigate a dynamic environment while helping our field teams and leaders succeed.

What you will achieve:

Be the main contact of the retail population, with a focus on West Coast /Canada and will assist in all HR functions, including, but not limited to, talent review, recruitment, performance management, employee relations and leadership development trainingOversees and aligns the structure of internal retail operation procedures including promotion, demotion, transfer procedures, changes in reporting lines, compensation changes, position management, store tier level changes to support daily performanceProvides day-to-day performance management guidance to district and store management (e.g., coaching, counseling, career development, disciplinary actions).Responsible for day-to-day HR coaching on policy and procedures including ensuring that work environments and workplace practices promote a positive employee relations environment free of discrimination, harassment, or any form of unfair or unethical practicePartner with hiring managers to identify and fill critical roles while retaining top talent.Provide exceptional HR support for Retail as it pertains to HR core functional knowledge of employee relations, recruitment, performance management, compensation, benefits, and developmentStay up-to-date about changing labor laws and regulations, ensure compliance with Federal and State Legislation. and provide day-to-day HR coaching on policies and procedures.Serve as a thought partner and executive advisor to field retail leadership, assessing the organizational health of stores with a focus on strengthening capabilities, engagement, development, and retention of talent.Implement companywide HR programs, ensuring programs remain relevant in meeting needs of the business, timing that aligns with store goals; provide feedback to HRBP Leader on business needsEvaluate and analyze overall store climate by reviewing data from employee listening surveys and creating meaningful action plans and solutions that will drive positive employee experiences

What you will need:

Bachelor’s degree or a combination of education and work experience that will enable the candidate to be successful in the role8-10 years of experience in HR/retail Management, with at least 5 years in a similar HRBP role within the retail industry.Must have proficient knowledge of Federal and multi-state employment regulations, knowledge of multiple state regulations a plus.Strong interpersonal skills to communication skills to interact with customers, management, and staffExcellent time management skills with the ability to multi-task, pri