Customer Growth Manager

About this role

#TeamNextdoor

Nextdoor (NYSE: NXDR) is the essential neighborhood network. Neighbors, public agencies, and businesses use Nextdoor to connect around local information that matters in more than 350,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at nextdoor.com.

Meet your Future Neighbors

Nextdoor Customer Growth Managers help SMB advertisers by connecting them with our hyper-local community of neighbors across the United States through our native advertising platform. This is a hybrid commercial role responsible for acquiring, onboarding, retaining, and growing SMB advertisers on Nextdoor. This role combines consultative selling, customer success, and account growth responsibilities to help advertisers achieve business outcomes while expanding their investment on the platform. To succeed in this role, you will need a deep understanding of storytelling, experience with social and native advertising, and an expertise in digital marketing objectives. You are ambitious and thrive in a startup environment, with a demonstrated ability to build detailed sales and revenue generation plans, while also being able to roll up your sleeves and execute tactically.

At Nextdoor, we operate in an AI-first environment and expect every team member to actively use AI tools as part of their workflow. We aren't looking for prompt engineers; we’re looking for people who use tools like Claude, Gemini, ChatGPT, and Glean to challenge their own thinking and take full ownership of AI-assisted outputs.

We also offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees. The hiring team will go over these expectations with you if you are being considered for a role near one of our offices in San Francisco, Los Angeles, Chicago, Dallas, New York, and London.

The Impact You’ll Make

Drive New Customer Acquisition

• Prospect, qualify, and close SMB advertisers through inbound and outbound motions

• Understand customer objectives and develop tailored advertising solutions

• Build and manage pipeline, navigate objections, and accurately forecast revenue

Drive Customer Activation & Onboarding

• Own onboarding and accelerate customer success during early lifecycle milestones

• Provide campaign guidance, platform education, and strategic recommendations

• Leverage performance insights and AI-powered tools to identify growth opportunities

Drive Retention & Expansion

• Increase adoption across Nextdoor’s advertising solutions

• Build trusted customer relationships that drive long-term revenue growth

• Deliver a high-quality end-to-end advertiser experience

Execute with Operational Excellence

• Consistently achieve revenue and activity goals

• Develop scalable playbooks for prospecting, onboarding, and growing SMB advertisers

• Maintain strong CRM hygiene & leverage Nextdoor’s agentic sales stack to scale execution

What You’ll Bring To The Team

• 4+ years of experience in digital advertising sales, account management, customer success, business development, or a related customer-facing role

• Proven track record driving revenue through customer acquisition, retention, and expansion

• Experience with CRM and prospecting tools (Salesforce, LinkedIn, Pathmatics, or similar)

• Strong consultative selling, communication, and presentation skills

• Understanding of digital media, platform-based advertising, and full-funnel marketing objectives

• Strong organization skills with the ability to manage multiple customers and priorities

• Experience working with SMB customers (local services, home services, retail, professional services, etc.) preferred

• Passion for building stronger communities and contributing to an inclusive team culture

• Participate in in-person Nextdoor events such as trainings, off-sites, volunteer days, and team building exercises

• Build in-person relationships with team members and contribute to Nextdoor’s company culture

Rewards

Compensation, benefits, perks, and recognition programs at Nextdoor come together to create our total rewards package. Compensation will vary depending on your relevant skills, experience, and qualificati