Customer Advocate I, VM, Market Operations

About this role

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!

Whether it's helping customers with our one of a kind Vending Machine experience or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process.

Shift Requirement:. The hours for this position are from 7am - 3pm or 1pm - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.

Unlock Your Earning Potential!

We offer a competitive starting hourly rate of $22/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:

• Pay Range: $22-$24 hourly

• Starting Pay: $22.00/hr

• At 3 Months: $22.50/hr

• At 6 Months: $23.00/hr

In your first year, you can progress from $22/hr to 24/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy a $0.50 increase in their pay every 90 days.

And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.

Benefits + Perks:

We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you:

• Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons

• Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.

• Health & Wellness: Carvanafit Wellness Program. Free mental health help with Supportlinc.

• Time Off & Work-Life Balance: Generous paid time off (7.5 days)

• Professional Development: Extensive internal growth and professional development opportunities

• And more!

About the Role:

We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:

• Create an amazing and memorable pick up experience for our customers; you’ll be the face of Carvana when customers come onsite to our car Vending Machine

• Complete customer paperwork and include thorough notes in our customer tracking system

• Swiftly address any customer questions or minor technical issues related to the vending machine process, ensuring a positive and memorable experience.

• Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements.

* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.

* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).

* Nevada, Tennessee, and Virginia employees must apply for a Salesperson license within the first two weeks of employment (process sponsored by Carvana). Obtaining this license is a condition of employment; failure to secure it may impact continued employment in this role.

General qualifications and requirements

• Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our Vending Machine. You will work in indoor and outdoor conditions with occasional exposure to inclement/extreme weather

• Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)

• Must be able to read, write, speak and understand English

• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat

• Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.

• Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be grant