Carrier Management Operations Manager (Final Mile)

About this role

We’re rethinking homes for how people really live, and we’re looking for a US Operations Manager with experience in Carrier Management to join our team to help shape the future of living — one thoughtful detail at a time.

This is a high-impact role for a hands-on leader passionate about building scalable processes, driving operational excellence, and owning the end-to-end customer experience.

You will be responsible for leading a core team and managing the performance of our critical 3PL and final-mile carrier partners to ensure we meet and exceed customer expectations. The core problems you will solve involve deep analysis of carrier data to build cost-saving models, leading strategic projects (like new carrier onboarding), and presenting high-level insights to senior leadership.

If you are a strategic, data-obsessed problem-solver who excels at managing vendor relationships and can translate complex data into actionable cost-saving initiatives, we want to hear from you.

This is a hybrid position requiring a minimum of three days per week in our downtown Winston-Salem, NC office.

What you'll be doing:

• Design and implement a nationwide audit program across carriers and warehouse operations

• Establish and present a comprehensive view of network performance, identifying key gaps and opportunities

• Ensure consistent execution of audits, maintaining regular review cycles for active carriers and warehouses

• Define, track, and improve key performance metrics including customer satisfaction (DSAT), exception rates, damage rates, and transit times

• Drive continuous performance improvements across the network, achieving high service standards and operational excellence

What you need to succeed:

• 3–5 years of progressive experience in logistics, transportation, or supply chain, with proven experience leading and developing teams

• Advanced proficiency in Microsoft Excel, with hands-on experience using TMS, WMS, ERP systems, and BI tools

• Strong communication and presentation skills, with the ability to translate complex data into clear insights for senior stakeholders

• Excellent project management and organizational skills, with the ability to manage multiple initiatives and proactively mitigate risks

You’ll thrive here if you also have:

• Experience in furniture, manufacturing, logistics, or final-mile delivery of bulky goods

• Background in a fast-paced, direct-to-consumer e-commerce logistics environment

• Pro