Care Coordinator, PSP HUB
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About this role
Location: This position may be performed remotely but requires flexibility and a willingness to travel as needed.
Position Summary
As Care Coordinator, you are a single point of coordination for patients, caregivers & families, and healthcare providers when a Praxis therapy is prescribed, ensuring each has the clarity, support, and follow-through needed to initiate and maintain therapy. You are responsible for overseeing the management of patient cases and ensuring timely completion of related tasks throughout the full patient journey.
As the front line of the Praxis Patient Support Program, this role owns the experience from onboarding through adherence, individualizing support to meet each patient and caregiver’s needs. With a focus on expediting time to therapy, the Care Coordinator proactively identifies and resolves access and adherence barriers through close monitoring of the patient journey. You are an experienced patient case management professional managing a complex caseload of patients with rare and refractory CNS conditions.
Primary Responsibilities
• Operate with autonomy on day-to-day case decisions on caseload, with leadership review reserved for critical inflection points (denied appeals requiring escalation, adverse events, compliance issues, patient experience risk)
• Able to independently manage difficult caregiver conversations, and non-routine access situations; share case learnings to strengthen team capability.
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