Associate Principal Resident Engineer (Federal)

About this role

Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!

About the Role:

Our Public Sector team is seeking a Resident Engineer who will partner with one of our strategic federal customers in Washington DC. In this role, you will serve as an onsite, customer-facing technical expert responsible for planning, deploying, and optimizing the Dragos Platform within the customer's industrial environment. You will work hands-on at customer facilities to install the platform, tune it to their operational needs, and ensure reliable security coverage across their ICS/OT systems. Serving as a trusted technical partner, you'll guide customers through deployment, troubleshooting, and ongoing platform adoption, enabling them to strengthen and sustain the security of their critical infrastructure.

Responsibilities:

• Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases, success criteria, and define Dragos Platform objectives.

• Partner with client teams on network architecture, sensor placement, and integrations; coordinate and conduct full deployments including upgrades, patches, and configuration changes.

• Tune, optimize, and monitor the Dragos Platform to meet defined customer objectives and ensure continuous availability.

• Develop content, build foundational workflows, and provide troubleshooting and break/fix support; manage escalations as needed.

• Provide knowledge transfer, training, and new release feature walkthroughs to key stakeholders while documenting processes.

• Maintain ongoing client engagement by soliciting feedback on feature requests, communicating product roadmap updates, and identifying opportunities for additional Dragos products and services.

• Coordinate and collaborate with internal Dragos teams including Intel and Threat Hunting to deliver comprehensive customer outcomes.

Qualifications:

• Must living within commuting distance of Washington DC and be willing to work onsite 5 days per week.

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